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Terms of service

  1. Who we are
    Fenrir Gin [legal name and company form] CVR 44584573 Holbergsgade 41, [postcode and city], Denmark Email: logan.govender@outlook.com [Phone: number]
    These terms apply to every purchase made in our online shop from [date].
  2. Who can buy
    We sell spirits. You must be 18 or over to buy from us.
    We verify your age before the purchase is completed [with MitID]. If your age cannot be verified, the order is not completed and nothing is charged.
    We sell to consumers and deliver within Denmark only.
  3. Ordering
    You order by completing the checkout. Before you pay, the checkout shows the bottles you have chosen, the total price and the delivery cost, and you can correct the order.
    The agreement is made when we send you an order confirmation by email. The confirmation contains these terms and the withdrawal form. Please keep it, as it is your copy of the agreement.
    The agreement is made in English.
  4. Prices
    All prices are in Danish kroner and include 25% VAT and Danish spirits duty. The price shown when you place your order is the price you pay.
    Delivery costs are shown in the checkout before you pay. See the shipping policy for the current delivery prices.
  5. Payment
    You can pay with [payment methods, for example Dankort, Visa, Mastercard, MobilePay].
    We charge your payment when your order is dispatched, not before. We do not add card fees.
  6. Delivery
    We dispatch within [number] working days and delivery normally takes [number] working days after that. Delivery will in all cases take place no later than 30 days after your order, unless we have agreed otherwise with you.
    If we cannot deliver on time, we will tell you, and you can cancel the order and get all your money back.
    We carry the risk for the bottle until it has been handed over to you. Details are in the shipping policy.
  7. Right of withdrawal
    You have 14 days to withdraw from your purchase without giving a reason. The 14 days start on the day you receive your order.
    The right of withdrawal applies to unopened bottles. It lapses if you break the seal on a bottle, because an opened bottle cannot be taken back for health and hygiene reasons.
    How to withdraw, how to return a bottle and how you are refunded is set out in the refund policy, which is part of these terms.
  8. If something is wrong with your order
    You have a two-year right to complain about defects under the Danish Sale of Goods Act (købeloven). This covers, for example, a bottle that arrives broken, leaking or wrongly filled, or the wrong product.
    Tell us within a reasonable time after you discover the problem. If you tell us within two months, you are always in time.
    If your complaint is justified, you can get a replacement bottle, a price reduction or your money back, depending on the situation. We refund your reasonable postage costs for sending the bottle back.
    Write to logan.govender@outlook.com with your order number, a description of the problem and, if possible, a photo.
  9. Personal data
    We need your name, address, email and phone number to deliver your order, and we handle them as described in our privacy policy.
  10. Complaints
    If you want to complain about a purchase, please contact us first at logan.govender@outlook.com. We will try to find a solution with you.
  11. Governing law
    Purchases in our shop are governed by Danish law. Nothing in these terms limits the rights you have as a consumer under mandatory Danish law.