Refund policy
Your 14-day right of withdrawal
You can withdraw from your purchase within 14 days without giving a reason.
The 14 days start on the day you, or someone you have named other than the carrier, receive the order. If your order arrives in several parcels, the period starts when you receive the last one.
The right of withdrawal applies to unopened bottles. It lapses if you break the seal on a bottle, because an opened bottle cannot be taken back for health and hygiene reasons.
How to withdraw
Tell us clearly that you want to withdraw before the 14 days are over. You can:
- write to logan.govender@outlook.com with your name and order number, or
- fill in and send us the withdrawal form below.
It is enough that you send your message before the deadline. Refusing to accept the parcel, or sending the bottle back without a message, does not count as withdrawing.
Sending the bottle back
Send the bottle back without undue delay, and no later than 14 days after you told us you are withdrawing.
Return address:
Fenrir Gin Holbergsgade 41 4200 Slagelse Denmark
You pay the cost of sending the bottle back. Pack it well; you are responsible for the bottle until we receive it, so keep your postage receipt and tracking number.
What we refund
We refund everything you paid, including the cost of our standard delivery. If you chose a more expensive delivery than our cheapest standard option, we do not refund the difference.
We pay the money back without undue delay, and no later than 14 days after the day we received your message. We use the same payment method you paid with, and it costs you nothing.
We may hold the refund until we have received the bottle, or until you have shown us proof that you sent it, whichever comes first.
Condition of the bottle
You may look at and handle the bottle the way you could in a shop. If it comes back in worse condition because it was handled beyond that, we may reduce the refund by the loss in value.
Damaged, faulty or wrong items
If your bottle arrives broken, leaking or is not what you ordered, write to logan.govender@outlook.com as soon as you can, with your order number and a photo.
You have a two-year right to complain about defects under the Danish Sale of Goods Act (købeloven). If you tell us within two months of discovering the problem, you are always in time.
When the complaint is justified, we send a replacement or refund you, and we cover your reasonable costs of sending the bottle back.